Business planning

Before you launch: five decisions worth making first

A useful starting point for turning a store idea into a realistic project.

Start with the customer

Describe the person you want to serve and the problem your product addresses. This keeps product selection, messaging, and store design grounded in a specific buying decision.

Define the operating responsibilities

List who will source products, maintain catalog information, fulfill orders, and respond to customers. A store launch is easier to plan when the work after launch has an owner.

Separate setup costs from running costs

Review development costs separately from inventory, advertising, software, shipping, and other recurring expenses. A clear budget makes competing proposals easier to compare.

Choose the first useful version

Identify the pages and functions necessary for customers to understand the offer and complete a purchase. Plan later additions around evidence rather than building every possible feature immediately.

Agree on the handover

Before work begins, establish who owns the accounts, how approvals happen, and what documentation will be supplied. A good handover gives your team a practical way to continue.

Keep exploring.

Content & creative

What a clearer product page needs to communicate

Give shoppers the information they need, in the order they need it.

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Marketplace operations

How to define the support your e-commerce business needs

Get more out of an agency conversation with a clear picture of the work.

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Your next chapter starts with a conversation

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Let’s make the next move clear.

Tell us where your business is today and where you want to take it. We’ll help define the work, the priorities, and a practical way forward.

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